Krystel Power LLC ("Krystel Power", "we", "us" or "our") respects your privacy and is committed to protecting it through this Privacy Policy. This policy describes the types of information we may collect from you when you visit krystelpower.com (the "Site") or engage our services, and how we use and safeguard that information.
1. Information We Collect
We may collect the following categories of information:
- Information you provide directly — your name, postal address, email address, phone number, property details and any other information you submit through forms, email or phone.
- Service-related information — utility bills, building plans and other documentation you share with us in the course of an audit or consulting engagement.
- Automatically collected information — IP address, browser type, device identifiers, pages visited and referring URLs, gathered through cookies and similar technologies.
2. How We Use Your Information
We use the information we collect to:
- Respond to inquiries and deliver requested services;
- Prepare reports, proposals and recommendations;
- Process payments and maintain client records;
- Comply with legal obligations and rebate program requirements;
- Improve our website, services and customer experience.
3. Sharing of Information
We do not sell your personal information. We may share information with trusted service providers (such as electricians, installers and rebate administrators) only as necessary to deliver the services you have requested, and only with your prior knowledge. We may also disclose information when required by law.
4. Cookies and Tracking
Our Site uses essential cookies to function correctly and analytics cookies to understand site usage. You can manage cookie preferences via the banner displayed on your first visit. For details, see our Cookie Policy.
5. Data Security
We use reasonable administrative, technical and physical safeguards to protect your information. No system is perfectly secure, however, and we cannot guarantee the absolute security of any data transmitted to us.
6. Data Retention
We retain client records for the period required to provide services, comply with applicable laws (including tax and rebate program requirements) and resolve disputes. Marketing data is retained until you opt out.
7. Your Rights
Depending on your jurisdiction, you may have the right to access, correct, delete or restrict the processing of your personal information, and to opt out of marketing communications. To exercise any of these rights, contact us at support@krystelpower.com.
8. Children's Privacy
Our Site and services are not directed to children under 13, and we do not knowingly collect information from them.
9. Third-Party Links
Our Site may contain links to other sites. We are not responsible for the privacy practices of those websites.
10. Changes to this Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top will reflect the most recent revision. Material changes will be highlighted on our Site.
11. Contact Us
Krystel Power LLC
24 Bidfield Ridge Rd, Spruce Pine, NC 28777, USA
Email: support@krystelpower.com
Phone: +1 (870) 319-8720